IMG Cosmetics – Affordable High Quality Makeup for Every Pakistani Woman
FAQs
FAQs
Frequently Asked Questions
How long will it take for my order to arrive?
Orders placed on weekdays are processed the same day and usually arrive within 2–3 business days in major cities. For remote areas, delivery can take 5–7 business days. Weekend orders are processed on the next working day.
How is my order confirmed?
Once your order is placed, a team member will confirm it via WhatsApp or Direct Call. We try contacting you three times within 10 days. If we don’t hear back, your order will be canceled, and you’ll be notified via email.
Need to change or correct your order?
For any changes to your order or delivery details, please contact us right away on WhatsApp at +92 3 111 164 464.
What payment options are available?
Currently, we are offering only Cash on Delivery (COD) option
What if I’m not available to receive my order?
Our courier will try to deliver your order three times. Please make sure your address and contact details are accurate. After three failed attempts, the package will be returned.
Having trouble placing an order?
If you’re facing any issues, reach out to us via Facebook, Instagram, or WhatsApp at +92 3 111 164 464.
Received a damaged product?
Please send a photo of the damaged item along with the packaging slip to our WhatsApp we’ll help you with a replacement.
Can I return or exchange a product?
Please see return and refund policy.
Want to know when a product is back in stock?
If something is out of stock, leave your email for restock updates or message us on social media for the latest info.
Where can I find product ingredients?
Each product’s page includes a full list of ingredients.
Haven’t received your order confirmation email?
Please check your spam or junk folder first. If it’s not there, message us on WhatsApp and we’ll assist you.
Can I place an order through Facebook?
No, orders can be placed through our website or via our official WhatsApp number: +92 3 111 164 464.
Frequently Asked Questions
How long will it take for my order to arrive?
Orders placed on weekdays are processed the same day and usually arrive within 2–3 business days in major cities. For remote areas, delivery can take 5–7 business days. Weekend orders are processed on the next working day.
How is my order confirmed?
Once your order is placed, a team member will confirm it via WhatsApp or Direct Call. We try contacting you three times within 10 days. If we don’t hear back, your order will be canceled, and you’ll be notified via email.
Need to change or correct your order?
For any changes to your order or delivery details, please contact us right away on WhatsApp at +92 3 111 164 464.
What payment options are available?
Currently, we are offering only Cash on Delivery (COD) option
What if I’m not available to receive my order?
Our courier will try to deliver your order three times. Please make sure your address and contact details are accurate. After three failed attempts, the package will be returned.
Having trouble placing an order?
If you’re facing any issues, reach out to us via Facebook, Instagram, or WhatsApp at +92 3 111 164 464.
Received a damaged product?
Please send a photo of the damaged item along with the packaging slip to our WhatsApp we’ll help you with a replacement.
Can I return or exchange a product?
Please see return and refund policy.
Want to know when a product is back in stock?
If something is out of stock, leave your email for restock updates or message us on social media for the latest info.
Where can I find product ingredients?
Each product’s page includes a full list of ingredients.
Haven’t received your order confirmation email?
Please check your spam or junk folder first. If it’s not there, message us on WhatsApp and we’ll assist you.
Can I place an order through Facebook?
No, orders can be placed through our website or via our official WhatsApp number: +92 3 111 164 464.